Page tree
Skip to end of metadata
Go to start of metadata

Welcome to Customer Care plugin for Jira. You can find here all details about plugin functionality, how pluging behaves and how it should be configured.

What's new ? take a look on Twitter

If you want to see all features in action go to the Atlassian Marketplace and click "Try it free" button for 30-day free trial.


We would like to inform that the Customer Care plugin is about to be retired and will not be developed, but w e will still providing the support for for users with an active maintenance license

Customer Care for Jira can be use to:

  • Gather customer feedback
  • Collect and manage reported bugs
  • Create a site where clients can add purchase orders

Some of the features:

  • Customer portal "outside" Jira
  • Whole conversation between customer in one place under customer account
  • Unlimited number of customer accounts
  • Easly integration with company website
  • No need to add Jira access for customers
  • Handling different types of customer requests in one Jira project
  • Customisable request forms based on Jira issue field scheme
  • SLA tracking for support team response
  • Separate tab on the Jira issue screen for customer - support team conversation
  • Ability to add attachments by customer
  • Link standard jira issue to divite complex bug into smaller parts

Releases and upcoming features


By default only jira-administrators group have access to "Customer Care" section in Jira. In order to add access to other users please review Global Permissions settings


We have put a lot of effort to create the plugin which will satisfy customers needs although  if you spot a bug or have a suggestion how to make our plugin better, please don't hesitate to send us this information here.

  • No labels