In short brief, what need to be done :
- Configure general plugin configuration. It is important to choose default reporter, Jira user who will be taken by the plugin as issue creator, otherwise customer portal will not be active. It is a global configuration and can be overridden in the request configuration
- In order to grant access for Jira users to Customer Care view, configure global permissions.
- Create first Customer Care project
- Under Customer Care view create and configure at least one request type
- If Customer Care Portal should be installed as a external site, configure web server and a link to the configured portal