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"All open issues" view display basic data related to created issues by customers in one place: 

  • Key - Jira issue key as a link. redirect to Jira issue page
  • External id - contain id displayed for the customer in the Customer Portal
  • Summary - issue summary
  • Status - issue status
  • Sla - if SLA is enabled and configured it shows SLA remaining time 
  • Created - time of issue creation
  • Updated - time of the last update


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