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One of the best features is an ability to expose only plugin context on the internet keeping Jira in the internal network.

All Customer Care Portal functionality is available in the following context :


jira-server:port/jira-context/rest/customer-care/1.0/api/customer/


If Customer Care Portal i exposed under custom url then this configuration must match.



Example configuration for Nginx web server where Customer Care Portal is exposed under https://support.company-address.com


Nginx configuration
server {
        listen 443;
         ssl    on;
         ssl_certificate cert.pem;
         ssl_certificate_key privkey.pem;

        server_name support.company-address.com;

        location / {
                proxy_pass      http://localhost:8080/rest/customer-care/1.0/api/customer/;
                proxy_set_header    Upgrade             $http_upgrade;
                proxy_set_header    Host                $host;
                proxy_set_header    X-Real-IP           $remote_addr;
                proxy_set_header    X-Forwarded-For     $proxy_add_x_forwarded_for;
        }
}

server {
        listen 80;
        server_name support.company-address.com;
        return https://$host$request_uri;
}
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