Page tree
Skip to end of metadata
Go to start of metadata

In order to configure access to Customer Care features, 2 additional permission have been added:

  • Customer Care team member  - user with this permission can :
    • Attach an issue to the customer
    • Manage shared attachments
    • Add and view customer comments in the "Customer comments" tab
  • Customer Care projects administrator - user with this permision can:
    • Attach an issue to the customer
    • Manage shared attachments
    • Add and view customer comments in the "Customer comments" tab
    • Modify Customer Portal configuration (create request types, modify request configuration)  in the Customer Portal main page


At least one permission has to be assigned to the user group which is allowed to add response to the customer or have access to plugin's menu (pressing "Customer Care" link in the main menu bar, by default, redirect user to the portal)

Permissions can be assigned to group of users. After installation all custom permissions are assigned to jira-administrators. 

In order to add the permission to the group, a choosen group have to be selected from the select list and add using add button


  • No labels